The object is to avoid the drive moving about in transit. The best way to do this is to wrap your item in plenty of bubble wrap, and place it in a small, suitably sized cardboard box for a snug fit. It is the responsibility of the customer to ensure that the device being sent in for recovery is packaged securely and correctly. 24hrs later as promised, they were able to confirm all data was recoverable, and shared a web link for me to view the information gathered down to an indidual file level, which was amazingly was everything! I couldn’t believe it!A week after the event I’m just so grateful I came across Alison, Steve and EADR – I’ll be recommending them to everyone.Thank you again!Joe Going from complete panic to, ‘there’s a plan’, all due to fantastic customer service.By 8am that morning my hard drive was in the safe and capable hands of Alison and Steve – from the outset I felt immediately reassured.They’ve seen it all before – ‘calm in crisis’ doesn’t do them justice.Their Professionalism, transparency and clarity of information was brilliant and gave me huge confidence that not only my personal data was in the safest place but I was dealing with people that really care about me. Thanks again to Alison and Steve at EADR for all their help.Ĭan’t recommend highly enough - couldn't be happier with the quality of service and experience of dealing with Steve and Alison!Having discovered my external hard-drive was submerged in an inch of water at the bottom of my bag (owing to a leaking water bottle…ggrrrr) at 4am I got straight onto google, did some research and was lucky enough to come across EADR - I emailed the team and received a response within an hour, which was incredible. If you have an issue with data recovery and need to get professionals to examine and hopefully find and restore that data, I thoroughly recommend that you contact East Anglian Data Recovery Services - they are people who know their business and care about you, the customer. I was kept informed of the processes involved and my nerve wracked phone calls were always met with professionalism and care - a world away from the corporate indifference I had experienced with other recovery companies I had contacted in the days after discovery of the damaged drive. I sent the drive that same day and the follow up documentation within another day or two was excellent. From the very beginning, there was no hard sell, no 'it might be this, it might be that.' - the initial information on what they could do, the potential for recovery or the possibility of loosing data was all discussed in a calm, friendly and reassuring manner. That call was the best I've made in some time. By chance I spoke with a guy, Cormac, in a local company, Crosshaven Computers here in Cork, and he strongly recommended giving Alison in East Anglian Data Recovery Services.

An urgent check on the Web and I found a few reputable looking outfits but I was really disappointed with the responses from the 'experts' I spoke with. In over 30 years of working with PCs and all the variants thereof, I had never required 'data recovery'. After years of exhorting colleagues to back up regularly, I was the victim of my own stupidity. The drive had fallen from a desk onto a hardwood floor and was not in a good way. I've just had the good news that all my video files, including documentary footage shot over 7 months, have been recovered from an external 3TB drive. These guys know their stuff! More so than I think they, themselves, realize.If you are in need of ANY digital data recovery, EADR are an absolute godsend. I don't think Steve himself had any idea how much data he had successfully recovered.What they have done for me cannot be overstated, and I actually feel that they have undercharged me for the service.

However, when I had the opportunity to view the recovered files, I can confidently say that a good 85-90% of all of the original data was completely restored (Over 460GB of data, restored). A couple of days later, I received a copy of the data that he had managed to recover from my Hard drive, stating that a very large majority of the data is unfortunately restorable.

Possibly the stupidest thing I have ever done in my life.Steve Cook, one of the Directors of the company, and the (I assume) primary computer wiz, was initially very blunt and honest about the severity of my accident, and informed me not to get my hopes up in the slightest. I cannot clearly express how good a service this company has provided me with.I was an absolute fool, and had completely wiped my bitlocker encrypted external backup hard drive by complete accident.

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